PAYNTTEK Solutions LLP (“PAYNTTEK”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of individuals who visit our website, contact us, or use our products and services.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you use our website www.payntteksolutions.com, contact us, submit an enquiry, request our services, or otherwise interact with PAYNTTEK.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About PAYNTTEK
PAYNTTEK Solutions LLP is an information technology and software solutions company providing technology and digital services to businesses and organisations.
Our services may include software development, web design and development, mobile application development, IT infrastructure, cloud solutions, cybersecurity, automation, managed IT services, digital transformation and related technology services.
PAYNTTEK provides services to customers in India, the United Arab Emirates, KSA, Oman and other jurisdictions.
2. Information We Collect
We may collect personal information depending on how you interact with our website and services.
2.1 Information You Provide
When you contact us, submit an enquiry, request a quotation, request support, communicate with us, or use our services, we may collect information such as:
- Full name
- Company or organisation name
- Job title or designation
- Business email address
- Telephone or mobile number
- Business address
- Country or location
- Company size
- Project or service requirements
- Technical requirements
- Information contained in your communications with us
- Information provided when applying for employment
- Account or login information, where applicable
- Any other information you voluntarily provide to us
Please avoid providing sensitive personal information unless it is specifically required for the relevant service.
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Website usage information
- Technical and diagnostic information
This information may be used to operate, maintain, secure and improve our website and services.
3. Cookies
Our website may use cookies and similar technologies to improve functionality, security and user experience.
Cookies may be used to:
- Enable essential website functionality
- Remember preferences
- Understand website usage
- Improve website performance
- Analyse traffic
- Maintain security
- Improve our services and user experience
You can control or disable cookies through your browser settings. Some website functions may not operate properly if certain cookies are disabled.
Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.
4. How We Use Personal Information
We may use the information we collect for legitimate business purposes, including:
- Responding to enquiries
- Providing quotations and proposals
- Providing requested products and services
- Managing customer relationships
- Providing technical and customer support
- Communicating with customers and prospective customers
- Managing projects and service engagements
- Developing and maintaining software and technology solutions
- Processing employment applications
- Improving our website, products and services
- Maintaining website and system security
- Preventing fraud, misuse and unauthorised access
- Sending service-related communications
- Sending marketing communications where permitted by law
- Complying with legal and regulatory obligations
- Protecting our rights, property and business interests
We will seek to process personal information only for legitimate and relevant purposes and only to the extent reasonably necessary for those purposes.
5. Legal Basis for Processing
Depending on the circumstances and applicable law, we may process personal information based on:
- Your consent
- Performance of a contract or taking steps at your request before entering into a contract
- Compliance with applicable legal or regulatory obligations
- Our legitimate business interests, where permitted by applicable law
- Protection of individuals, our business, systems or property
- Other lawful grounds permitted under applicable privacy and data protection laws
Where processing is based on consent, you may withdraw your consent subject to applicable legal or contractual limitations.
6. Customer and Business Data
As an IT and software services provider, PAYNTTEK may process business information and personal data provided by our customers in connection with our services.
For example, our customers may provide information relating to their employees, customers, suppliers, users or other individuals when using software, ERP, cloud, hosting, support, application development or other technology services.
Where PAYNTTEK processes such information on behalf of a customer, the customer may determine the purposes for which the information is processed, while PAYNTTEK processes the information in accordance with the applicable agreement and the customer’s instructions.
The respective responsibilities of PAYNTTEK and the customer may be further defined in applicable contracts, service agreements or data processing agreements.
7. Sharing of Personal Information
We do not sell or rent your personal information.
We may share personal information where reasonably necessary with:
Service Providers
We may engage trusted third-party service providers to support our business and services, including providers of:
- Cloud hosting
- Website hosting
- IT infrastructure
- Software and technology services
- Cybersecurity services
- Analytics
- Communication and email services
- Customer support
- Payment processing
- Other business support services
Such providers may access or process information only as reasonably necessary to provide their services.
Business Partners
Where necessary to provide a requested service, we may share relevant information with technology providers, integration partners or other business partners.
Legal and Regulatory Authorities
We may disclose information where required by applicable law, court order, governmental authority or regulatory requirement, or where reasonably necessary to protect our legal rights, security or property.
Business Transfers
If PAYNTTEK Solutions LLP is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
8. International Data Transfers
PAYNTTEK provides services to customers in multiple jurisdictions. As a result, personal information may be processed or stored in countries other than the country in which the individual is located.
Where required by applicable law, we will take appropriate measures and implement appropriate safeguards for international transfers of personal information.
9. Data Security
PAYNTTEK takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, loss, misuse, alteration or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:
- Provide services
- Maintain customer and business records
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce agreements
- Maintain security
- Prevent fraud or misuse
When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal practices.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where legally permitted
- Withdraw consent where processing is based on consent
- Object to certain processing
- Request restriction of certain processing
- Request data portability where applicable
- Opt out of marketing communications
- Raise a complaint regarding our handling of personal information
To exercise an applicable privacy right, please contact us using the contact details provided below.
We may need to verify your identity before processing certain requests.
12. Marketing Communications
Where permitted by applicable law, we may send you information about our products, services, events, updates and other business-related information.
You may opt out of marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us.
We may continue to send essential service-related or transactional communications where necessary.
13. Third-Party Websites
Our website may contain links to third-party websites, applications or services.
PAYNTTEK is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing personal information to them.
14. Children’s Privacy
Our website and services are primarily intended for businesses and professional users.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
15. Changes to This Privacy Policy
PAYNTTEK may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage you to periodically review this page for the latest information about our privacy practices.
16. Consent
By using our website or voluntarily providing personal information to PAYNTTEK, you acknowledge that you have read this Privacy Policy.
Where applicable law requires consent for a particular processing activity, we will obtain such consent separately.
17. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your applicable privacy rights, or have a privacy-related concern, please contact us:
PAYNTTEK Solutions LLP
India Office
PAYNTTEK Solutions
3rd Floor, Ajru Tower
Taliparamba, Kerala, India
United Arab Emirates Office
PAYNTTEK Solutions
Central Building MBZME10
Abu Dhabi, United Arab Emirates
Email
info@payntteksolutions.com
partner@payntteksolutions.com
Phone
India: +91 8921 46 1818
UAE: +971 50 173 5653
We will endeavour to respond to privacy-related enquiries within a reasonable period.
18. Applicable Privacy Laws
This Privacy Policy is intended to operate in accordance with applicable privacy and data protection laws.
Depending on the individual’s location, the nature of the services provided, and the processing activities involved, different privacy and data protection laws may apply.
Where a specific customer agreement, data processing agreement or applicable law imposes additional privacy or security requirements, those requirements will apply to the relevant processing activity to the extent required by law or contract.
